Frequently Asked Questions

Do I need to spend a minimum amount for delivery?

$50 is the minimum you need to order for delivery. There is no minimum for pick up orders.

How much is the delivery fee?

We only charge $3.00 plus 30c GST delivery fee. Pick up orders have no delivery fees.

Can I make any changes to my order after I’ve finalised it on the website?

If you email or phone us before the order has been dispatched we can easily manually adjust your order for you before the invoice is finalised and charged to your account. We have an after hours answering service for your convenience also. If you want to add any extra products, you can place a second online order and we will only charge one delivery fee if the orders are going to the same address on the same delivery day. When you place your second or extra order, the delivery fee will appear on the sales order, but we will manually deduct this for you when finalising your invoice.

How do I order products with varying weights?

Many of our products come in varying weight ranges, particularly our whole pieces of cryovac packaged meat. We have put the approximate weight range of these products per piece and per carton, if applicable, in the descriptions. Please try to order approximately how many kilograms you would like, within the weight range, and we will endeavour to get as close to this weight as possible. You will be charged the exact weight on the final invoice.

Can I order specific products or sizes that aren’t shown on the website?

We make up many customer specific requests of special products, portion control sizing, varying weight ranges or packaging of products. Call or email our experienced, helpful staff to discuss your requirements and for a free quote. Let us help you with all of your needs.

When will my delivery arrive?

Your delivery will arrive the next business day, Monday to Friday, between approximately 8:30am to 3:30pm. If you would prefer your delivery on a different day, please specify your preferred day, in the notes about your order on the checkout page.

Can I specify a delivery time?

You can put a preferred time window, the longer the better, in the notes about your order on the checkout page. We will attempt to deliver close to or within the time specified, but we cannot guarantee that it will definitely arrive at that time.

Do I need to receive the delivery in person or can I have it left in a safe location?

If you are not going to be available at the time of delivery, you would need to arrange with the office so we can ensure our driver knows where to leave the order in a safe, secure, refrigerated or freezer storage area. If you are close by, our driver can call you when they are 30 minutes away, upon request.

Where do you deliver?

We deliver to most suburbs on the Gold Coast, Northern NSW (Tweed Heads to Kingscliff) and most suburbs on the south side and central Brisbane. On the checkout page there is a list of suburbs within our delivery area. If you happen to be outside of our delivery area you are able to pick up from our factory at Burleigh Heads, or enquire with our staff whether we could arrange for a special delivery to you. Depending on your location and the size of the order, we may need to charge for extra freight costs.

Can I click and collect?

Yes, our factory is open between 7:00am to 2:30pm Monday to Friday. We are located at 29 Ern Harley Drive, Burleigh Heads, QLD 4220. If it is more convenient for you when you arrive, you can phone us on 07 55934255 or 0439 017030 and we can bring your order out to your vehicle. Click and collect will also save the delivery fee.

When will my order be packed?

Your order will be prepared and packed freshly on the morning of delivery.

What happens if a product is not available?

We will notify you by phone or email when preparing your order, giving you alternatives or letting you know when we will have the item in stock and ready to deliver. You can decide if you would prefer to cancel the product or would like us to order it in for you. If we cannot contact you before the driver leaves, we may substitute the product if it’s either the same product but different size or brand, or a very similar product. If you are unhappy with the substitute, please let our driver know upon delivery and they will return it to the factory for an exchange, credit or refund.

Can I charge to my account, if I have one?

Yes, if you already have an approved credit account with us we will give you login details, once logged in, you will be linked to your existing account. Then you can easily charge your order to your account, upon checkout and pay via your usual method when due. Your details, such as invoice, product and order history will be available, as well any special product or pricing.

Can I apply for a seven day credit account?

Yes, please fill in the account application found by clicking the button below. We will process your request and let you know when it’s approved and ready to use. Until it’s approved you will have to pay either before or when you receive your goods.

What methods of payment do you accept?

You can securely pay online by Visa or MasterCard credit or debit through our ANZ Secure Gateway on our website. You can pay via EFT or OSKO, our bank details will be on your invoice, however you may have to wait till your order has been picked to finalise weights and ensure all products are in stock, then we will send your finalised invoice which is the amount you need to pay. We will accept cash on delivery but please make a note in the delivery instructions on the checkout page. Cheques will still be accepted for customers with approved credit accounts.

Can I pay my account by credit card?

Yes, you can pay over the phone by credit card which we will submit through the ANZ Secure Gateway portal for you. However, we do not have EFTPOS facilities with our drivers.

When will my credit card or account be charged?

Because many products are random weights, or in the event of a product being unavailable, we will pre-authorise your transaction when you place the order online. Once your order has been processed and packed we will finalise your invoice, and this amount will be charged to your card or account. So you will only get charged for the products you receive.

Where do the free range chickens come from?

Our free range chickens are raised on Elgin Valley Farms. 100% Locally owned and grown by a couple of Aussie families. The chickens roam free on acres of lush green pasture. They have specially developed netting to protect them and the feed is designed to be as healthy and natural as possible, with no antibiotic growth promotants, no growth hormones or preservatives, making for a natural, wholesome, healthy chicken. Elgin Valley is FREPA (Free Range Egg and Poultry Australia) accredited.

Is Chicken Delight accredited?

Chicken Delight is Safe Food Queensland accredited, which is a HACCP based program. Both our premises and all refrigerated vehicles are fully accredited for preparation and delivery of meat and poultry. We are third party audited once per year to ensure full compliance.

Is Chicken Delight Insured?

Our premises, contents and vehicles have full commercial insurance cover. We also have public liability insurance and workers compensation insurance.

Have a question that isn’t answered here? Feel free to contact us at any time!